What you can expect from us.

You have the right to:

• Respectful, dignified care regardless of your background, religion, sexuality, gender, marital status, or ability to pay.
• Clear information about your condition, the proposed treatment, alternatives, risks, and likely outcomes — explained in language you understand.
• Give or refuse consent for any treatment, except in genuine emergencies where consent isn\’t possible.
• A second opinion at any time.
• Privacy and confidentiality for your medical information.
• Access your records on request, through the portal or by writing to us.
• Transparent fees known to you in advance, with itemised receipts.
• Make a complaint and have it heard, investigated, and responded to without affecting your future care.
• Be safe from any form of abuse, discrimination, or exploitation in our facilities.

What we ask of you:

• Share complete and honest information about your health.
• Follow agreed treatment plans, or tell us if you can\’t.
• Keep your appointments — or cancel at least 24 hours in advance so the slot can go to someone who needs it.
• Treat our staff and other patients with the same respect we extend to you.
• Pay your bills on time, or talk to us if you can\’t.

How to make a complaint

If you are unhappy with any aspect of your care, please tell us. The fastest route is:

1. Speak to the staff member involved, or our reception team.
2. If unresolved, email feedback@alliedihs.com or write to our Practice Manager.
3. If still unresolved, you can escalate to the Health Facilities Regulatory Agency or the Medical & Dental Council, Ghana.

We respond to all formal complaints within 14 working days.