Urgent care
Not sure if it can wait until morning?
Here\’s a quick guide to when to call our nurse line, when to go to an urgent care centre, and when to go straight to the emergency department.
Call [emergency number] or go straight to the emergency department if you have any of these:
- Chest pain or pressure, especially with shortness of breath or pain radiating to arm/jaw
- Sudden weakness, numbness, slurred speech, or facial drooping (signs of stroke)
- Difficulty breathing or choking
- Severe bleeding that won\’t stop
- Loss of consciousness, seizure, or sudden severe headache
- Severe allergic reaction (swelling of face/throat, difficulty breathing)
- Suspected poisoning or overdose
- Major injury, suspected broken bone, or deep wound
- Thoughts of harming yourself or someone else
Call our nurse line (until 9pm weekdays) for:
- Fever in an adult without other emergency symptoms
- Persistent cough, sore throat, or cold symptoms that aren\’t improving
- Mild to moderate stomach pain, vomiting, or diarrhoea
- Minor cuts, bruises, or sprains
- Skin rash without breathing problems
- Headache without sudden onset or other red flags
- Questions about a medication side effect
- Mental health concerns that aren\’t in crisis
Nurse line: [+233 XX XXX XXXX] — they will assess, advise, and book you in for a same-day or next-day appointment if needed.
Children: when to act faster
- Any infant under 3 months with a fever — call us or go to the emergency department.
- A child who is unusually drowsy, won\’t drink, or shows signs of dehydration.
- A rash that doesn\’t fade when pressed (could be meningitis — emergency).
- Difficulty breathing, persistent severe pain, or repeated vomiting.